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Are you Passionate about the Customer Experience?

Jan 4, 2009 | Schedulefly Crew
In every business - taking care of your customer and the customer experience is more important than ever - it creates a loyal customer who will keep coming back. The customer has so many options and especially in today's economy - he or she will always choose the product or service that they know will give them a great return on their investment - whether that is a meal out or a new pair of shoes. My family has always enjoyed eating out. Cooking is fun now and then - but it is such a luxury to have someone set your table, seat you, suggest specials, make and bring you your favorite drink and serve you a wonderful meal. Best of all - they do the dishes! This has become even more of a luxury in the last year.

Like many families now - we no longer eat out 2 or 3 nights a week. We eat out maybe once a week - if that. I've found that we also tend to stick to the places we have been before - or have heard of from friends and family that had a great experience there. We go where the love is. We tend to go back to the restaurants that remember us - they remember my son likes the crayons and my wife likes un-sweet iced tea. They have happy employees who smile and say "welcome back" - every time. Because of this - we are loyal customers. The food at our favorite places is certainly good (got to have good food) - but in some cases - I am sure it's not as good as the place next door. It's the love and the entire customer experience that brings us back. We know, that on our one night out, we are not taking a risk. We will indeed have good food and more importantly - a great time.

Our customers are most likely feeling the impact of what I've described above. Our online employee scheduling service can help ensure they are delivering an exceptional customer experience. How? For starters, they can:

1. Cut scheduling time by at 50% (usually more) and use this saved time to focus on delivering a world class experience to help attract and retain customers.

2. Generate employee delight and reduce turnover: No more need to call or drive to check their schedule; it’s available 24/7 online. Managers have all the critical information they need, at their finger tips, when making the schedule. Their staff receives their schedule and schedule changes via email, text message, and their Facebook page! Happy, engaged and informed employees definitely make for a better customer experience.

3. Go Green! Our software can facilitate their efforts by reducing paper waste and their overall carbon footprint. One of our customers with only 50 employees (who were all forbidden to call in to check schedules) has estimated that his staff is driving 20,000 miles less per year since switching to online employee scheduling.

For us here at Schedulefly it is the same. We work hard to make sure our customers enjoy our service and our product. We love to hear from them and we love to interact with them and make them feel at home. We know they are spending their hard earned dollars with us - and we make sure they feel good about that. Our product is good, getting better each month and they can count on that. Our service and the intimate customer care we deliver is what makes them loyal.